Return & Refund Policy

Last Updated: October 2026

Thank you for purchasing from Evan Online.

This Return & Refund Policy applies to digital products purchased through Evan Online, including The Marketing Operator Playbook and any other downloadable digital products that may be offered through this website.

Digital Products Are Final Sale

All products sold by Evan Online are digital products delivered electronically.

Because digital products cannot be physically returned once they have been delivered, downloaded, accessed, or made available to the purchaser, all digital product sales are generally considered final.

Except where required by applicable law or specifically stated in this policy, we do not offer refunds, returns, exchanges, or store credit after a digital product has been delivered or access to the product has been provided.

By completing your purchase, you acknowledge and agree that you are purchasing a digital product and that your purchase may become non-refundable once the product has been delivered or access has been provided.

Before Purchasing

Please carefully review the product description, product contents, compatibility requirements, pricing, and other information provided on the product page before completing your purchase.

If you have questions about a product before purchasing, please contact us through the Contact Us page on EvanOnline.co.

We encourage customers to ask any questions they may have before completing a purchase.

Refund Exceptions

Although digital product purchases are generally final, we may provide a refund or other resolution in certain circumstances.

Refund requests may be considered when:

• You were charged more than once for the same purchase due to a duplicate transaction.

• You were charged an incorrect amount.

• You completed a purchase but were never provided access to the digital product.

• A technical problem on our end prevents you from accessing or downloading the purchased product and we are unable to resolve the issue.

• The digital file is materially corrupted or unusable and we are unable to provide a functioning replacement.

• A refund is otherwise required under applicable law.

Refund requests made because a customer changed their mind, no longer wants the product, did not use the product, misunderstood information that was clearly disclosed before purchase, or expected different results are generally not eligible for a refund.

Technical Issues

If you experience difficulty downloading or accessing your purchase, please contact us before requesting a refund.

We will make reasonable efforts to help you access the product, including providing a replacement download link or replacement file when appropriate.

Technical issues caused by the customer's device, software, internet connection, email provider, browser, security settings, or other systems outside our control do not automatically qualify for a refund.

However, we will make reasonable efforts to help resolve access issues.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us with the email address used for the purchase and the relevant order numbers.

After verifying the duplicate transactions, we may refund the duplicate purchase.

Download and Access Issues

Digital products are typically delivered electronically after payment is successfully processed.

Delivery may occur through:

• A download link displayed after checkout;

• An email containing a download link;

• A customer account;

• Shopify's digital product delivery system; or

• Another electronic delivery method identified at checkout.

Customers are responsible for providing an accurate email address and maintaining access to the email account used during checkout.

If you do not receive your download or access information, please check your spam or junk folder before contacting us.

If you still cannot access your purchase, contact us and include your name, order number, and the email address used during checkout.

Unauthorized Sharing Does Not Qualify for a Refund

Purchases are licensed to the individual purchaser for personal use unless otherwise stated.

Sharing, distributing, uploading, reproducing, reselling, sublicensing, publishing, or otherwise making the digital product available to other individuals is prohibited unless written permission has been provided by Evan Online.

A customer's inability to access a product because access was restricted, revoked, or otherwise affected as a result of suspected fraud, unauthorized sharing, chargebacks, abuse, or violation of our Terms of Service does not create an automatic right to a refund.

Results Are Not Guaranteed

The Marketing Operator Playbook and other materials sold by Evan Online are provided for educational and informational purposes.

Purchasing a digital product does not guarantee any particular business, marketing, advertising, financial, or other result.

Individual results vary based on numerous factors, including execution, market conditions, business model, offer, budget, experience, competition, and other circumstances outside our control.

Dissatisfaction with business results, marketing performance, financial results, or implementation outcomes does not qualify a purchase for a refund.

Refund Request Process

If you believe your purchase qualifies for a refund under this policy, please contact Evan Online through the Contact Us page at EvanOnline.co.

Please include:

• Your full name;

• The email address used for the purchase;

• Your order number;

• The product purchased; and

• A brief explanation of the issue.

We may request additional information reasonably necessary to verify the purchase or investigate the request.

Submitting a refund request does not guarantee that a refund will be issued.

Refund Processing

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Once a refund is issued, the amount of time required for the refund to appear in your account depends on your bank, credit card issuer, payment provider, and other financial institutions involved in processing the transaction.

Evan Online does not control processing times imposed by banks or payment processors.

Access After a Refund

If a refund is issued, any license or permission to use the refunded digital product immediately terminates.

You must delete any downloaded copies of the refunded product and must not continue using, reproducing, distributing, sharing, or accessing the material.

We may deactivate download links or other access associated with refunded orders.

Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so that we have an opportunity to resolve the issue.

Submitting a fraudulent or knowingly false chargeback may result in the suspension or termination of access to purchased products.

Nothing in this section limits any rights you may have under applicable law or through your payment provider.

Fraudulent Transactions

If you believe a purchase was made using your payment method without authorization, please contact your bank or payment provider immediately and notify us through our Contact Us page.

We may request information necessary to investigate the transaction.

Promotional Pricing

If a digital product is purchased during a sale, promotion, discount period, or with a promotional code, a later reduction in price does not create a right to a partial refund or price adjustment unless otherwise expressly stated.

Updates to Digital Products

We may occasionally update, revise, expand, correct, or discontinue digital products.

Unless specifically stated at the time of purchase, purchasing a digital product does not guarantee lifetime access to all future versions, updates, bonus materials, or related products.

If updates are provided to existing customers, they are provided according to the terms communicated for that particular product.

Cancellation of Digital Orders

Digital products may be delivered immediately or shortly after a purchase is completed.

Once delivery or access has occurred, the order generally cannot be canceled.

If you contact us before the digital product has been delivered or made available, we may consider a cancellation request at our discretion, subject to applicable law.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or waive rights that cannot legally be waived under applicable consumer protection laws.

If the laws applicable to your purchase provide you with mandatory cancellation, refund, or other consumer rights, those rights will apply regardless of anything stated in this policy.

Changes to This Policy

We may update this Return & Refund Policy periodically to reflect changes in our products, business practices, payment systems, or legal requirements.

The version posted on EvanOnline.co at the time of purchase will generally govern that transaction, except where applicable law requires otherwise.

Contact Us

If you have questions about this Return & Refund Policy or a purchase, please contact us through the Contact Us page on:

EvanOnline.co

Please include your order number and the email address used for the purchase when contacting us about an existing order.